Frequently Asked Questions
1. Where does Zeno & Co. source its gemstones from?
We source our gemstones directly from the mineral-rich regions of Pakistan, including Swat, Gilgit-Baltistan, and Kashmir. These regions are known worldwide for producing some of the finest emeralds, rubies, sapphires, and aquamarines. Our direct relationships with local miners ensure ethical sourcing and complete traceability.
2. Do you cut and polish the gemstones yourselves?
Yes. At Zeno & Co., we pride ourselves on in-house cutting, faceting, and polishing. Using state-of-the-art lapidary equipment and skilled gem cutters, we ensure that each gemstone is finished to maximize brilliance, clarity, and market value.
3. Are your gemstones certified?
Absolutely. Every gemstone we sell can be accompanied by certifications from internationally recognized gemological laboratories (such as GIA, IGI, or SSEF). These certificates verify the gemstone’s authenticity, quality, and characteristics, giving our buyers complete confidence.
4. What types of gemstones do you specialize in?
We specialize in premium quality emeralds, rubies, sapphires, aquamarines, tourmalines, and peridots. Pakistan is world-renowned for its emeralds and rubies, and these remain our flagship stones.
5. Do you export internationally?
Yes. Zeno & Co. is an export-oriented business. We work with wholesale buyers, jewelers, and collectors across the USA, Europe, the Middle East, and East Asia. Our logistics team ensures safe and insured shipment of gemstones globally.
6. Can you provide custom cuts or orders based on buyer requirements?
Yes. We regularly fulfill custom orders for jewelers and wholesalers. Whether you need calibrated sizes, specific shapes, or matched pairs, our lapidary experts can deliver according to your requirements.
7. How do you ensure ethical and sustainable practices?
We believe in responsible sourcing. By working directly with local miners and communities, we ensure fair wages and support sustainable mining practices. Our approach helps uplift local communities while promoting ethical gemstone trade.
8. How do I place an order or begin working with Zeno & Co.?
If you are a wholesaler, jeweler, or serious buyer, simply reach out via our Contact page or email us at [info@zeno-co.com]. We will connect with you to understand your requirements, share available inventory, and guide you through the order process.
9. What makes Zeno & Co. different from other gemstone suppliers?
Unlike many resellers, we are directly involved in the full value chain — from sourcing at the mines to cutting, polishing, and exporting. This allows us to offer competitive pricing, unmatched quality control, and complete transparency to our buyers.
10. Do you sell to individual customers?
Our focus is primarily on wholesale buyers, jewelers, and international trading partners. However, we may accommodate select individual clients for high-value stones upon request.