Terms & Conditions

These Terms & Conditions govern the use of the Zeno & Co. website and the purchase of products. By accessing our site or placing an order, you agree to abide by these terms.

​

Product Authenticity

• All gemstones sold are natural, ethically sourced, and carefully cut and polished in Pakistan.

• Each stone is graded to international standards, and certifications may be provided upon request.

• Due to natural variations, slight differences in color, inclusions, and size should be expected and are not considered defects.

​

Pricing and Payment

• Prices are listed in USD unless otherwise indicated. Currency conversions may vary based on payment method.

• Prices may change without prior notice due to fluctuations in gemstone markets.

• Payment must be received in full before shipment. We accept major credit cards, bank transfers, and PayPal.

• For large or custom orders, partial advance payments may be required.

 

Intellectual Property

• All images, gemstone descriptions, website design, and branding belong to Zeno & Co.

• Unauthorized use, reproduction, or distribution is strictly prohibited.

​

Limitation of Liability

• Zeno & Co. makes every effort to provide accurate information, but gemstone values may fluctuate based on market demand and appraisals.

• We are not liable for financial losses, third-party appraisals, or resale outcomes of purchased gemstones.

• Liability is strictly limited to the amount paid for the product purchased.

​

Governing Law and Jurisdiction

• These Terms shall be governed by the laws of Pakistan and applicable international trade regulations.

• Any disputes shall be resolved by arbitration in Lahore, Pakistan, unless otherwise required by law.